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Forté Remote Profile Troubleshooting
There are multiple things that can prevent communication from the main Forté system to the Forté Remote Profile. This
is a list of the most common problems and resolutions.
- Many times, simply restarting the Forté Remote Profile will correct any connection problems
- Verify the main Forté system is operating correctly.
- Verify all network cables are connected properly.
- Attempt to view files on your network using Windows Explorer.
- If a firewall is in place, it may need to be configured to allow a network socket connection
from the main Forté computer to the Remote Profile computer. This is typically port 5001.
- Verify the computer name or address is correct in the Remote Profile configuration
Choose Winsock Configuration from the Configuration menu within the Remote Profile software.
The Remote Host is the computer name/address of the main Forté system.
The Remote Port must match the port configuration of the Archives program on the main system (typically 5001).
To change these settings, click the modify button.
- Ping the main Forté system from a command prompt.
Open a command prompt by clicking Run from the Windows Start menu, type "cmd"
and click OK.
Type "Ping xxx.xxx.xxx.xxx" substituting xxx.xxx.xxx.xxx with the name/address of the Forté system.
If communication is possible, you will receive a message like: Reply from xxx.xxx.xxx.xxx
If communication is not possible, you will receive a message like: Request timed out.
and you need to check the address, cables, and network status.
- Verify connection settings of the main system
Choose Remote Profile from the Configuration menu of Archives.
Verify the Remote Host is set to the Remote Profile name or address.
Verify the Remote Port matches the Remote Port of the Remote Profile.
If the Connection Status is Connected, click the Close Connection button, and click Connect.
Click the Send Test to the Port button. The word Test should appear under Data Received.
- If the Remote Profile, appears to be connected, but not receiving data, check the system log for errors.
You can send the Remote Profile log to Forté. It is located in C:\ForteSystem\RemoteProfile\ASCIILog\SYSTEM.LOG